Refund policy

Can I return tea?

All consumable items (tea & herbs) are final sale.  Unless we fulfilled your order incorrectly or it is damaged, we cannot accept returns or issue refunds.

We take pride in the quality of our tea, our farm partners' hard work and the careful hand with which we process, pack and send off our products. If you believe your order to be defective or damaged, we will investigate but reserve the right to provide refunds and replacements at our discretion.

If you are trying our teas for the first time, we realize it can be difficult to choose which are right for you. If you are unsure about teas you haven't tried, never hesitate to contact us for help in choosing your tea prior to ordering.

 

Can I return teaware?

In line with our commitment to championing zero-wastage and our love for nostalgia, all our teaware are found items, meaning they are antique and as we call them - "previously loved". 

Because of their delicate nature, all found teaware and items are final sale.

Due to the second-hand nature of these items, some may contain imperfections. All items are priced with any such imperfections in mind, with photos and descriptions of these details in their product pages. 

We carefully select, test, restore and clean all our found items to a level of quality which we believe to be suitable (and safe) for the daily brewing and enjoyment of tea. If you are unsure about an item or have further questions about an imperfection we have disclosed, please do not hesitate to contact us prior to ordering. You can rest assured, that if it is in our shop, it is ready to use and priced with any imperfections in mind.

 

My order arrived damaged

We take pride in the detail and meticulous care with which we pack and ship our items, both new and found.

If you believe your found teaware to have been damaged beyond their disclosed imperfections during shipping, immediately take detailed photos of the damaged item(s), all the packing material, and email the photo(s) to us at contact@twotreesteahouse.com so we can file a claim with the shipping carrier. Be sure to save all the packing material as it would need to be investigated by the carrier.

 

Can I cancel my order?

Any order that has yet to be shipped can be cancelled minus a 3% fee to cover payment processing expenses.

 

I forgot to enter my discount code at checkout

Discount codes cannot be applied retroactively to orders which have already been paid.